FORMS OF PAYMENT
All major credit cards are accepted, as well as PayPal and IDEAL
I respect your privacy and will not sell or distribute your name, email, or shipping address to any third party.
All items will be shipped via DHL with tracked shipping only – orders will be processed within 3-5 business days of placing your order. You will receive an email notification when your order is shipped out.
Once I send out the order it’s out of my control – COVID – 19 is still causing some delays and shipping estimates may not be accurate.
You’ll be able to track your package at the PostNL website ####
use your tracking number to get more info on the location of your package.
I am not responsible for incorrect shipping addresses – I ship to the address provided by you (the customer) – refunds for your order cannot be made due to this mistake. Please double-check these details at checkout!
In the event where the package is returned to me due to address error – I will refund the cost of the ITEM only; I will not be refunding postal fees.
CURBSIDE PICK UP
If you choose to pick up your item at my studio in Deventer, the Netherlands please get in touch to arrange a time that suits us both. Most of the time I’ll be available for pickups Monday – Friday between 10 am – 6 pm.
ITEMS MARKED AS “GIFTS”
I’ve been asked a few times to mark items as gifts, and while I’m happy to do so – I’m still required to fill out a customs form (for international orders) with the value and item description which goes on the outside of the box. So please be aware of that 🙂
All sales are final. I do my best to photograph the work so that it’s an accurate representation of each piece, but ultimately, translating a three-dimensional piece of work into a 2-dimensional photograph is never going to be perfect. Please keep in mind that the image color may appear differently depending on your computer/phone screen.
If a product is damaged during shipping, please contact me asap and send a picture of the item and the box. I will give you a full refund or exchange.
Yes, we ship worldwide! Our shipping rates vary from our normal flat-rate.
IF I LEFT SOMETHING OUT OR YOU HAVE ANY OTHER QUESTIONS PLEASE GET IN TOUCH WITH ME AND I’LL GET BACK TO YOU AS SOON AS I CAN 🙂